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Local Offers

The Homes and Communities Agency’s regulatory framework requires all landlords of social housing to meet a set of national standards with regard to the services that they provide to tenants. As well as working to ensure these standards are met, landlords are also required to work with residents in their communities to develop ‘Local Offers’ in the following areas:-

• Tenant Involvement and Empowerment
• Home
• Neighbourhood and Community

Local Offers are standards or promises that landlords agree with their tenants in addition to the national standards. They are based on the priorities of tenants at a local rather than national level.

KCTMO began work to develop a set of Local Offers in 2010 when we started talking to tenants about the new set of regulatory standards and what their local priorities were. The Local Offers Proposal Report 2011/12 details the work that was carried out to finalise our first set of Local Offers and sets out our timescales and measures for delivery.

The Local Offers 2011/12 Year End Progress Report gives an account of the work that was undertaken during 2011/12 to meet the Local Offers and proposes how we plan to proceed with the offers in 2012/13.

Local Offers Quarter 3 Report 2012/13


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The Royal Borough of Kensington and Chelsea TMO Ltd, Unit A, 292 Kensal Road, London, W10 5BE

Freephone 0800 137 111  |  Telephone 020 3617 7080

Email: webmaster@kctmo.org.uk

Registered in England & Wales No. 3048135  |  VAT No. 156 9449 66