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'Link'

'Link'

Link is your magazine and is designed to represent Kensington & Chelsea TMO residents’ voices. But to succeed in listening and acting on your ideas and concerns, we need to hear from you.

Do you have a question, comment or experience you would like to share? We’d love to hear from you! Email us now at editor@kctmo.org.uk!

Spring 2016 | Issue 61

Autumn/Winter 2015 crossword answers

Summer 2015
Summer 2015 crossword answers
Spring 2015
Spring 2015 crossword answers

Autumn/Winter 2014
Summer 2014
Spring 2014
Winter 2014

Autumn 2013
Summer 2013
Spring 2013

Winter 2012
Summer 2012
Spring 2012

Winter 2011
Autumn 2011
Summer 2011
Spring 2011

Winter 2010
Summer/Autumn 2010
Spring 2010

Winter 2009
Autumn 2009

You said, we did
We consulted residents about Link, in order to make sure it was meeting our residents’ needs, reflects good practice, provides value for money and is accessible to all our residents.

We gained feedback through the TMO in Touch survey; at the Residents’ Conference in February 2011; through the Supported Housing Residents Group in March 2011; and at a resident Reading Group held in April and June 2011.

Overall 80% of residents found Link informative and provided 120 comments about accessibility, timing, content, and tone. Reading Group sessions delved into these areas further and looked at content, format and distribution, as well as compared other publications against it. As a result of feedback from these sessions we redesigned Link in line with Disability Discrimination Act and Royal National Institute for the Blind guidelines – and in partnership with residents.

Residents told us they would like to see more photos and faces; shorter, snappier news relevant to residents; and less jargon. They also suggested articles to be incorporated into a story list for the year ahead. We’ve stamped all the stories and features to show you we are listening to you! Look out for it!


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TMO Online Services


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The Royal Borough of Kensington and Chelsea TMO Ltd, Unit A, 292 Kensal Road, London, W10 5BE

Freephone 0800 137 111  |  Telephone 020 3617 7080

Email: webmaster@kctmo.org.uk

Registered in England & Wales No. 3048135  |  VAT No. 156 9449 66