Skip to main content | Skip to secondary navigation | Skip to site map
Freephone 0800 137 111
More options to contact KCTMO
Future Fit - Home improvement - click here
Benefit Changes
Make a Payment

|
|

|
|
Flickr   Twitter   LinkedIn
|

What does this mean for me?

Initially, there will be very little change and residents will still report their repairs through our customer service centre and KCTMO Repairs Direct staff will allocate an appointment for your repair.

There may be some initial challenges but we are putting our entire focus on making sure the transition of the repairs service is as smooth as possible and doesn’t cause much inconvenience to our residents.

How will we bring improvements?

We will be using some new processes and systems to manage the repairs service more efficiently. Comprehensive staff training, performance management and support is an important part of delivering our new repairs service.

Small changes that you will see from the start include:
• You will receive an appointment at the time of your call.
• You can receive text message confirmation of your appointment and a phone call when an operative is on their way to fulfil the appointment.

We will continue to listen to residents through their direct feedback or the groups i.e. resident association meetings, the Resident Engagement Panel, Area Review Board meetings and wherever possible.

We have set up a Repairs Direct Service Users Panel which involves residents who use our services and will act as a consultative and advisory panel to KCTMO Repairs Direct.

How can I be involved in Repairs Direct Service Users Panel?

We maintain a list of interested residents who would like to join the panel. If you would like to join the panel please email getonboard@kctmo.org.uk. The panel members support and contribute to the development of the Repairs Direct Service through regular feedback, enabling the service to be more customers focussed.

Where can I find more information?

Information and regular updates will be published on this website and in the quarterly Link Magazine.

We have prepared some Frequently Asked Questions (FAQs).

You can also send your questions to repairsdirect@kctmo.org.uk or phone our Customer Service Centre on 0800 137 111 or 020 3617 7080.


|



|

|
|

|

TMO Online Services


|

|
|

The Royal Borough of Kensington and Chelsea TMO Ltd, Unit A, 292 Kensal Road, London, W10 5BE

Freephone 0800 137 111  |  Telephone 020 3617 7080

Email: webmaster@kctmo.org.uk

Registered in England & Wales No. 3048135  |  VAT No. 156 9449 66