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Helpful information

Following the tragic fire at Grenfell Tower our efforts have been focused on supporting our residents and the local community.

This section gives you some helpful information based on some of the most common enquiries we have received. If you have any further questions then please contact us on 0800 137 111.

Section 1 provides information for all our residents on: fire alarms, fire doors, sprinkler systems, fire risk assessments and inspections, and ensuring your safety in the event of fire.

Section 2 provides information for all our residents living in the Latimer Road area on support for those affected by the fire, air quality concerns and parking on Lancaster West Estate.

Section 3 gives an email address for anyone offering help and support.

Section 1. Information for all our residents

Fire alarms
Smoke alarms are installed in our rented properties. These have been checked as part of the regular cycle of electrical testing to all properties. However, we recommend all tenants check their alarms on a weekly basis, by pressing the test button.

If you are a Council tenant and don't currently have a smoke alarm fitted in your home, please make an appointment for us to install one by contacting us on 0800 137 111, or via our website at

We encourage all owners of private leasehold properties to fit a smoke alarm. If you are a leaseholder owner and do not currently have an alarm fitted to your property, please install one immediately. If you do have an alarm fitted, please ensure it is working properly by testing it (press the test button) on a weekly basis and changing batteries once a year.

The London Fire Brigade will check and fit smoke alarms to all properties, and provide further fire safety advice through a free visit to your home. If you would like them to carry out a Home Fire Safety Visit, please contact them directly on 0800 028 44 28 /

Fire doors
Self-closing fire-resistant doors are fitted to buildings in accordance with Regulatory Reform (Fire Safety) Order 2005, including the entrance doors to all flats and maisonettes, doors to stairways, communal landings and corridors and most kitchen doors. These are designed to slow the spread of fire and smoke, so it is very important that residents do not prop open fire doors or remove or jam the door closers.

All fire doors in communal areas are routinely inspected to ensure they are functioning properly.

However, if you believe there is a problem with any fire door in your home or building, please contact us immediately on 0800 137 111, or via our website at

Sprinkler systems
Sprinklers are fitted in communal areas where this has been recommended following a fire risk assessment or by the statutory services (Building Control and the Fire Brigade). Any additional installation of new sprinkler systems in other areas will be a matter for decision by the Council, who own the properties.

Fire risk assessments and inspections
All residential blocks managed by KCTMO, on behalf of the Council, have current fire risk assessments. These assessments are undertaken by an independent fire safety consultant with significant experience as an operational firefighter, fire-safety Inspecting Officer and a fire risk Assessor. We are currently reviewing these assessments for blocks of ten or more storeys high and continuing with our routine programme of fire risk assessment reviews for all blocks.

The London Fire Brigade undertake independent audit inspections and we meet with them every two months to discuss all aspects of fire safety in KCTMO-managed homes.

Ensuring your safety in event of fire
Firstly, please ensure you have a smoke alarm fitted to your home. As explained in the above section, please test this weekly to ensure it is working, by pressing the test button.

Please also familiarise yourself with the escape routes you would use in the event of a fire. This will usually be via your flat front door, via the staircase and then out of the block through the main entrance door. Please help our staff ensure this route is clear of obstructions at all times - in particular, please don't leave large items such as furniture or buggies in communal areas or hallways.

In the event of a fire in your flat you should leave at once closing the flat door behind you, exit the building through the nearest fire escape and call the London Fire Brigade on 999 or 112.

In the event of a fire within your communal area you should contact the London Fire Brigade immediately but you should initially be safe to stay put in your flat with door closed; the London Fire Brigade confirms that this advice still applies. If you feel particularly threatened and decide to evacuate then please leave your flat, closing your front door behind you, and exit the building through the nearest fire escape.

If you have further concerns, you can arrange a free Home Fire Safety Visit from the London Fire Brigade (call 08000 28 44 28 to book one). They will attend and provide specific advice / guidance for you which is relevant to your location and your particular circumstances.

Section 2. Information for all our residents in the Latimer Road area

Support for residents affected by the fire
We are supporting the Grenfell Fire Response team, who are coordinating support services for the local community at the Grenfell Assistance Centre at The Curve, 10 Bard Road, W10 6TP. We are providing support on housing, emergency funds, health, social care and any other needs of residents.

There is further detailed information on support services available on the main UK Government website:

Air quality concerns
Public Health England has assessed the air quality in relation to the Grenfell Tower fire and this has shown a minimal wider risk to public health as a result of the fire's smoke plume. People who have been close to the scene and exposed to smoke from the fire may have experienced irritation to the lining of the air passages, the skin and the eyes, and respiratory symptoms including coughing and wheezing, breathlessness, phlegm production and chest pain. People who have concerns about their symptoms should seek medical advice from their GP or call NHS 111.

There is further information available at:

Parking on Lancaster West Estate
If you have a vehicle parked on Grenfell Road or in the basement garage areas which currently remain within the police cordon at Lancaster West Estate, we will liaise with the Police to enable you to retrieve the vehicle.

If you do not currently hold a permit to park your vehicle on-street, we will liaise with the Council who will arrange for you to receive a free temporary resident's parking permit.

To make these arrangements, please contact our Customer Service Centre on 0800 137 111.

Section 3. Offers of help and support

Offers of support have been received from people across the community, and this has been very much appreciated by residents and staff. The Council continues to lead the ongoing support effort and any further offers of help and support can be made by emailing





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The Royal Borough of Kensington and Chelsea TMO Ltd, Unit A, 292 Kensal Road, London, W10 5BE

Freephone 0800 137 111  |  Telephone 020 3617 7080


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