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To access the Council’s Housing Management department, visit here.


Become a Member

We live and work in a diverse community. At KCTMO we want to see that diversity reflected in the residents who are involved with influencing the way KCTMO is run. To strengthen the link between our staff and residents, we encourage all tenants to become members. We believe it makes a positive difference in how we work together and ensures residents are at the centre of housing services.

As a member you can choose your own level of involvement. You can vote in our annual board member election and participate in activities such as: filling out surveys, attending focus groups, joining us at events, becoming a member of your local Residents’ Association, or being elected to the Board. By becoming a member you have a stronger voice in how we run things and access to learning more about our work. It’s up to you!

Membership benefits
• Join a community that wants to work with us to change and improve housing services
• Make your voice heard in how we run things
• Vote at the Annual General Meeting
• Receive updates on our performance
• Stand for election as a resident board member
• Have the right to vote for resident candidates standing for board member elections
• Attend meetings – including the Annual General Meeting – and contribute to discussing residents priorities
• Get your own personalised membership certificate

Our promise to you is
• A voice – your views will make a difference to housing services you receive
• Partnership – you speak, we listen, and we find good solutions together
• Real accountability – with clear focus on residents’ priorities including checking and measuring progress

Who can join?
Anyone who is over 18 and the named tenant, leaseholder or freeholder of a property managed by KCTMO. If you are a child of the named tenant or leaseholder, you can become an associate member.

How to join?
You can register online by clicking here.

Contact us to find out more.

Contact: Company Secretary
Post: The Royal Borough of Kensington & Chelsea TMO LTD
346 Kensington High Street
London W14 8NS


The Royal Borough of Kensington and Chelsea TMO Ltd, 346 Kensington High Street, London, W14 8NS


Registered in England & Wales No. 3048135  |  VAT No. 156 9449 66