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Performance and financial statements

We are required to publish information about our performance against a range of key performance indicators (KPIs) every quarter. This information is used to monitor how well we are performing and to set future targets. We monitor various aspects of our service including repair response times, rent collection and gas safety.

A report is produced for the KCTMO Board every three months detailing how we are performing in a suite of high level KPIs. Our Executive Team and Senior Management Team also review a more in-depth version of this report on a monthly basis.

For more information about our Performance Indicators, please see Introduction to Performance Indicators and Benchmarking and Housing Associations.

Click here to see how we performed against our most recent performance measures up to March 2017.

Click here to see how we performed against our most recent performance measures up to March 2016.

Click here to see how we performed against our most recent performance measures up to September 2015.

Click here to see how we performed against our most recent performance measures up to June 2015.

Click here to see how we performed against our most recent performance measures up to December 2014.

Click here to see how we performed against our most recent performance measures up to September 2014.

Click here to see how we performed against our most recent performance measures up to June 2014.

Click here to see how we performed against our most recent performance measures up to March 2014.

Click here to see how we performed against our most recent performance measures up to September 2013.

Click here to see how we performed against our most recent performance measures up to June 2013.

Financial statements

View Financial Statements 2016-17

View Financial Statements 31 March 2015

View Financial Statements 31 March 2014

View Financial Statements 31 March 2013


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TMO Online Services


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The Royal Borough of Kensington and Chelsea TMO Ltd, Unit A, 292 Kensal Road, London, W10 5BE

Freephone 0800 137 111  |  Telephone 020 3617 7080

Email: webmaster@kctmo.org.uk

Registered in England & Wales No. 3048135  |  VAT No. 156 9449 66