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Reporting A New Repair

Please use this form to report a repair. We aim to contact you within five working days advising you what will happen next.

If you need to report an emergency repair, or you need assistance completing this form, please call us via our freephone Customer Service Centre on 0800 137 111.

If you need to enquire about current or completed repair jobs, please use the Enquire About An Existing Repair form.

The information you provide in this form will be bound by the TMO's privacy statement.

Please complete all fields marked *
Your Contact Details
Title
Title (if other)
First Name *
Surname / Family Name *
Address for Posting *
Post Code *
Telephone (Home)
Telephone (Work)
Mobile Telephone
e-Mail Address *
Reporting for someone else If you are reporting this repair for someone else please use the spaces below to give their contact details
Title
Title (if other)
First Name
Surname / Family Name
Address for Posting
Post Code
Telephone (Home)
Telephone (Work)
Mobile Telephone
e-Mail Address
Repair Details Where is the item that needs repairing located? * Kitchen Bathroom Living room Bedroom Hallway/landing/stairs Roof Garden/patio External (specify below) Neighbouring property (specify below) Communal Area (specify below) Other (specify below)
Please use this section to give as much information about the location of the repair, and as detailed a description of the fault as possible: size, dimensions, how big an area is affected, has it got worse since you first noticed it, etc.
When did you first notice the item needed repairing? *	Day Month Year
When you would prefer an appointment? Morning appointments are from 8am to 1pm and afternoon appointments are from 12pm to 5pm. If you do not have a preference, please leave blank and also note that we will contact you to confirm the appointment.	Monday	AM	PM
	Tuesday	AM	PM
	Wednesday	AM	PM
	Thursday	AM	PM
	Friday	AM	PM
If you have any special requirements or needs relating to this repair, please give details
Do you have any specific access arrangements about which we should be aware? (i.e. impaired hearing, intercom or doorbell not working)
How would you prefer us to contact you about this issue? *

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