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Reporting a new repair

Please use this form to report a repair. We aim to contact you within five working days advising you what will happen next.

If you need to report an emergency repair, or you need assistance completing this form, please call us via our freephone Customer Service Centre on 0800 137 111 or our mobile friendly number on 020 3617 7080.

If you need to enquire about current or completed repair jobs, please use the Enquire About An Existing Repair form.

The information you provide in this form will be bound by the TMO's privacy statement.

Please complete all fields marked *

Your Contact Details

Reporting for someone else

If you are reporting this repair for someone else please use the spaces below to give their contact details

Repair Details

Where is the item that needs repairing located? *

When did you first notice the item needed repairing? *


Your Appointment

When you would prefer an appointment?

Morning appointments are from 8am to 1pm and afternoon appointments are from 12pm to 5pm. If you do not have a preference, please leave blank and also note that we will contact you to confirm the appointment.






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The Royal Borough of Kensington and Chelsea TMO Ltd, Unit A, 292 Kensal Road, London, W10 5BE

Freephone 0800 137 111  |  Telephone 020 3617 7080


Registered in England & Wales No. 3048135  |  VAT No. 156 9449 66