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To access the Council’s Housing Management department, visit here.


Grenfell Tower fire

If you’ve been affected by the Grenfell Tower tragedy, the Grenfell Assistance Centre at The Curve, 10 Bard Road, W10 6TP offers valuable support and practical advice from many organisations. This includes the NHS, UK Visas and Immigration, the Post Office and the Council’s Housing department. Other services include emotional support and a crèche for children. It’s open 10am-8pm Monday to Friday and 11am-6pm at weekends.

If you’d like more information on the support and services available, please visit the Grenfell Response Team’s website by clicking here.

Residents of the Lancaster West Estate can also benefit from housing and support services at the new estate office at Unit 2, Baseline Studios, Whitchurch Road, W11 4AT. It’s open 9am-5pm Monday, Wednesday, Thursday and Friday and 9am-7pm on Tuesdays. You can call the estate office on 07710 053 431.

If you live in a RBKC property on another estate and need any help or assistance, please contact your neighbourhood officer or call the Customer Service Centre on 0800 137 111, who will be happy to help or refer you to someone who can.


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