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Kensington and Chelsea TMO Repairs Direct Limited

Kensington and Chelsea TMO Repairs Direct Limited

Kensington and Chelsea TMO Repairs Direct Limited (Repairs Direct) is a wholly owned subsidiary of Kensington and Chelsea Tenant Management Organisation Limited (KCTMO).

Repairs Direct provides day-to-day repairs for the homes KCTMO manages on behalf of the Council.

About the company

Repairs Direct's mission is ‘to provide high quality repair services that meet the needs and expectations of residents'. It places a strong focus on customer service. Repairs Direct has invested in new systems, processes and comprehensive staff training to offer a high standard of repairs service for residents.

Repairs Direct company profile:

• Independent board – including a resident board member.
• Dedicated workforce.
• Separate company but accountable to KCTMO.
• Customer service focussed.
• Responsive to resident feedback and requirements.

What does this mean for me?


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The Royal Borough of Kensington and Chelsea TMO Ltd, 346 Kensington High Street, London, W14 8NS

Email: companysecretariat@kctmo.org.uk

Registered in England & Wales No. 3048135  |  VAT No. 156 9449 66