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To access the Council’s Housing Management department, visit here.


Complaints and feedback

We work hard to give you an excellent service, but occasionally things go wrong, and you may want to complain. Your comments – good or bad – are important to us to be able to put things right and learn from our mistakes. You can make a complaint, compliment or comment by:

By post
Complaints Team
Kensington and Chelsea TMO
Unit A, 292 Kensal Road
W10 5BE

By online form
Complaints & Feedback.

By telephone
0800 137 111 or 020 3617 7080

View our Compensation Procedure Summary here.

View our Complaints leaflet here.

Want to know the process for your complaint or compensation? View our flow chart diagram for a quick snapshot.


The Royal Borough of Kensington and Chelsea TMO Ltd, 346 Kensington High Street, London, W14 8NS


Registered in England & Wales No. 3048135  |  VAT No. 156 9449 66