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To access the Council’s Housing Management department, visit here.


The Kensington & Chelsea Tenant Management Organisation (KCTMO) now exists for one purpose - which is to support and be accountable to the Public Inquiry and all other legal proceedings arising from the Grenfell Tower tragedy.

Following the tragic fire in June 2017, changes were made to the arrangements between the Royal Borough of Kensington & Chelsea and KCTMO which ultimately led to the KCTMO handing back delivery of all day-to-day housing and related support services back to the Council. The Council is consulting with residents about the longer-term future management arrangements.

All queries about housing services or the consultation process should be directed to the Council. A link is available here.

Even though KCTMO no longer has a role in delivering services, there is a need for the organisation to remain in existence until the Public Inquiry and various other legal processes are completed. To achieve this, resident members agreed a number of changes at an Extraordinary General Meeting held on 27th September.

These changes included:

  • Adopting a new purpose to "cooperate fully with, participate in, respond to and support the Grenfell Tower Inquiry and any other legal processes, including any criminal proceedings or civil claims brought (whether against the company itself, or others) in relation to death, personal injury, property damage or any other loss arising out of the Grenfell Tower tragedy".
  • Adopting a new set of Articles more relevant to a company that no longer delivers tenant-led housing services.
  • Moving to a small skills-based board of five directors, instead of a resident majority board of up to 15.
  • Adopting a robust approach to conflicts of interest, given the organisation’s sole remaining purpose and the intense scrutiny it is under.
  • Agreeing that two board members will be appointed by the resident membership at the KCTMO AGM in November 2018.
  • Agreeing that a further three board members will be appointed by the current Board following an independent recruitment process.
  • The current board will all stand down at the November 2018 AGM and replaced by the newly appointed board.

Once the purpose of the TMO is satisfied, i.e. the Public Inquiry and all other legal processes have completed, the TMO will be wound up. 


The Royal Borough of Kensington and Chelsea TMO Ltd, 346 Kensington High Street, London, W14 8NS


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